Essential information
Where is the event?
Kelvedon Hatch Secret Nuclear Bunker, use CM15 0LA for Sat Navs
What3Words address ///SCARE.WORKS.SLICE bringing you to the middle of our car park.
What happens on the event?
The event is set in the grounds and inside the bunker itself. You will follow a set route through the grounds and the bunker experiencing different themed scares.
How long does the event last?
When you arrive you will check in at the front desk. After checking in, you’ll join the queue until your group is called to begin. The experience itself lasts around 45 minutes.
How much are tickets?
Tickets start at £26.50.
Will it be scary? Do people jump out at me?
We intend the event to be scary, there will be jump scares, loud sounds and effects.
What are the age restrictions for the event?
Attendees aged over 14 but under 16 will need a guardian over 18 to accompany them through the event. Attendees over 16 but under 18 will need a guardian on site but they do not need to accompany them through the event. The event is NOT for children, there are scary scenes and adult content. Anyone accompanying younger participants must be over 18 and have a full-priced ticket.
My child is under 14 / has done lots of horror events before, can they attend?
No. The event is an intense scary experience and we do not allow children under 14 to attend.
Is the event indoors?
The event includes both indoor and outdoor sections. The majority of the event is set inside the Secret Nuclear Bunker. The waiting area and social pre-event are completely covered. There is an outside section at the start of the experience through the woods which can have uneven and muddy ground (don’t wear your best shoes!)
Will the actors touch me?
The actors will not touch you. We do not allow you to touch the actors or the set. We have a zero tolerance policy for violence towards scarers and staff.
Will I get blood /dirt on me?
Our location is rural and there is an outside section through some woods so it is likely you may get a little muddy on more rainy nights. Don’t wear your white trainers. Inside the experience it is possible that blood or makeup may transfer to your clothes from the set, so please dress appropriately.
Do I need to run?
You will not need to run, you may move through certain scenes quicker than others but running is not permitted.
What happens if I am too scared?
If you are too scared please alert the scarer or staff who will radio staff to remove you from the area via our staff walkways where you can wait for your group in the safety of the cafe or in a safe space until we are able to remove you without disrupting the event. If you would like to continue you can turn on your phone torch and point it at your face, this will stop any scares for your whole group (not recommended!)
How many people go through per group?
Each group has 6-8 people, this will normally be your own group and people you have arrived with. For groups larger than 6 we can keep you together (up to a maximum of 8) but this may impact your scare experience.
Do you offer group discounts?
This year we are limiting numbers so unfortunately we are not offering any standard multi buy discounts.
Do carers get a discount?
Due to previous misuse of the carer ticket system, and to help make event check-in quicker and easier, all carer tickets now require pre-approval. Please see below for accessibility information.
Standard ticket charges apply to visitors with accessibility or additional support needs. However, we offer a reduced-rate carer ticket for guests who would be unable to attend the event without the support of a designated carer.
Carer tickets must be approved in advance, and we require a minimum of 21 days before your event date to process carer ticket applications. Applications received within 21 days of your visit will not be eligible.
To apply, please email info@thebunkerbelow.com with the subject ‘Carer Ticket’ and include suitable supporting documentation. Once your application has been approved, we will send you a discount code that can be used to add the reduced-rate carer ticket to your booking.
We can accept the following forms of supporting evidence:
A statement of Special Educational Needs from an LEA or NHS service. A letter from a medical professional on NHS-headed paper. A DLA or PIP award letter from the Department for Work and Pensions. Attendance Allowance documentation. Incapacity Benefit documentation. A National DID Card.
We do not accept carer cards, accessibility cards or nimbus cards as proof of eligibility.
Once you receive your code, please add the carer ticket to your booking alongside the other required admission tickets. A maximum of one reduced-rate carer ticket may be added per booking. Proof of eligibility may also be requested when you arrive.
Accessibility of the venue
Please be aware that The Bunker Below is not an accessible venue due to the nature and layout of the site and the event itself.
The experience requires you to be on your feet with no breaks for over 1 hour. The event takes place within a former underground bunker and includes stairs, narrow corridors, uneven surfaces, confined areas, low-light environments and sections where guests are required to move through the venue on foot. There is no step-free route through the full experience.
Wheelchairs cannot be accommodated through the event route, and some walking aids may also be unsuitable because of stairs, restricted spaces and uneven surfaces.
If you have mobility requirements or are unsure whether the event is suitable for you, please contact us before purchasing tickets so that we can provide further information about the route and its limitations.
Can I wear fancy dress?
Aren’t you scary enough?! Costumes that are simple, non bulky with no head or face coverings are allowed. We do not allow any accessories, loose trailing costumes or fake weapons. Leave the scaring to us please.
Can I attend with any medical conditions or disabilities?
Please consult your GP if you have any history of medical conditions that could be affected by a scare experience. We unfortunately are unable to cater for wheelchair users this year due to the stairs at the location.
I want to book with friends but the time-slot is sold out?
If the time slot your party is on is sold out, please book the slot immediately before or after. Let the check in team know and we will group you with your party.
I need to cancel / move my ticket?
All tickets sales are final and due to the nature of the event we are unable to move tickets. In extreme circumstances, we may be able to move tickets, but this will be at our discretion and subject to a £10 admin fee for moving and a £10 minimum, 20% admin fee for refunds. If authorised tickets can ONLY be moved / refunded up to the 1st of October. After this date no tickets can be moved or refunded except in exceptional circumstances.
I’m going to be late what do I do?!
If you are late due to your friends not being able to manage their time, get new friends. If you have a genuine reason, we will be able to fit you into a later time slot if there is space. If there isn’t space you can wait in our social area until we are able to fit you in.
Can I film inside the experience?
You are welcome to take photos / video inside the social area and take photos / videos during the queue. Once the experience has started we do not allow video as it can ruin others experience. The event is not meant to be lit up by camera lights which will ruin the experience for yourself and others around you. If we see anyone filming they will be told to stop, and potentially removed from the event.
For Press / Influencer filming enquiries please email the office at info@thebunkerbelow.com to discuss further.
Can I speak to someone?
Our office enquiry line both phone and email is available through the contact page.